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FEMA Provides Credit Monitoring for Disaster Survivors affected in Major Privacy Incident


Private Sector Update

Created and distributed by the U.S. Department of Homeland Security Private Sector Office | 202-282-8484

Private Sector Advisory

FEMA Provides Credit Monitoring for Disaster Survivors affected in Major Privacy Incident

In March 2019, the U.S. Department of Homeland Security Office of the Inspector General reported that FEMA had unnecessarily overshared sensitive, personally identifiable information of some disaster survivors with its contractor that supports its Transitional Sheltering Assistance program.  In response to this incident, FEMA acted quickly to ensure that overshared information was quarantined, protected, and permanently removed from the contractor’s system.

While we regret this error, the agency will continue to assure disaster survivors that it has not found any evidence that any of the overshared information was compromised. Out of an abundance of caution, FEMA will provide credit monitoring services for a period of 18 months to affected survivors who request the service. Instructions on how to contact FEMA, request free credit reporting, or register for free credit monitoring will be identified in a FEMA notification letter sent today to affected disaster survivors.

FEMA apologizes for any concern this overshare may have caused for disaster survivors; it remains committed to protecting and strengthening the security of disaster programs to help people before, during, and after disasters.

Please help support FEMA’s mission of “Helping people before, during and after disasters.”

Download the FEMA App to locate and get directions to open shelters across the state, and receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States.

 Follow FEMA online at,,,, and Also, follow Acting Administrator Pete Gaynor’s activities @FEMA_Pete. The social media links provided are for reference only. FEMA does not endorse any non-government websites, companies or applications.

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U.S. Department of Homeland Security · · 202-282-8000